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Your jygili account connects directly to Nagad, Rocket and Upay so you can move money in and out without switching apps. Every deposit and withdrawal runs through the wallet already on your phone — check your account area for the routes and limits shown there.
Putting money into your jygili account starts at the cashier section inside your account area. We support Nagad, Rocket and Upay as the primary deposit routes — these are the wallets most of our Bangladesh account holders already use daily. Once you select a wallet, the screen shows the exact fields to fill in: the amount, your wallet number and a confirmation step. Your balance updates once the transaction clears on the wallet side. We do not publish fixed processing windows because wallet confirmation times can vary; follow the status shown in your account history after you submit. If the balance does not reflect after a reasonable wait, the support route in your account area is the right place to raise it.
Log in and go to the deposit section inside your account. The cashier page lists the available wallet routes for your region.
Select Nagad, Rocket or Upay from the options shown. The form adjusts to the fields that wallet requires.
Type the amount within the limits displayed on screen, verify your wallet number and submit. Do not close the page until you see the confirmation screen.
Your account balance updates once the wallet transaction is confirmed. Open your account history to see the deposit record and reference number.
Withdrawals from your jygili account follow a similar path to deposits — you open the withdrawal section, pick the wallet you want to receive the funds, and enter the amount. The screen shows the minimum and maximum amounts allowed at that moment; stay within those figures or the request will not proceed. We ask you to confirm the wallet number carefully before submitting, because payouts go to the exact number you enter. After submission, the status in your account history will update as the request moves through the process.
Go to the banking area of your account and select the withdrawal option. The page shows the wallet methods available for outgoing payments.
Choose Nagad, Rocket or Upay as your receiving wallet. Confirm the wallet number matches the account registered to you.
Input the amount within the range shown on screen. Amounts outside the displayed limits will not be accepted at that step.
Confirm the request and watch the status in your account history. If it stays pending beyond a normal wait, use the support contact in your account area.
Before withdrawals are processed, your account may need to pass a verification step. The fields and documents required are shown directly inside your account area — we do not publish a fixed document list here because the instructions shown to you reflect your specific account status. Open the verification section of your account and follow only what is displayed there. Some accounts complete this step quickly; others may need additional information depending on what the system flags.
Find the account verification area after logging in. The page lists exactly which fields or documents are currently required for your account.
Complete only the steps shown to you. The fields vary by account; do not assume a step is required if it does not appear on your screen.
Use the upload path inside your account for any documents requested. Do not send files through email or chat unless support explicitly directs you to.
After submitting, the verification status updates in your account area. If it does not change within a reasonable period, contact support through the route shown in your account.
We have configured three local wallet routes for Bangladesh account holders. Each one connects to the wallet app already on your phone — no extra setup needed beyond having an active wallet account in your name.
Deposit and withdraw using your Nagad mobile wallet. Select Nagad at the cashier, enter your wallet number and the amount, then confirm through the standard Nagad flow.
Rocket is available for both deposits and withdrawals. Use the Rocket option at the cashier page and follow the fields shown — your Rocket number and the transaction amount.
Upay works as a deposit and withdrawal route for eligible accounts. Choose Upay at the cashier, complete the fields on screen and confirm the transaction from your Upay app.
Every deposit and withdrawal generates a record on both sides — your wallet app and your jygili account history. Keeping these in sync helps you confirm that a transaction completed correctly and gives you the reference details needed if you ever need to raise a query with support.
Each transaction in your account history carries a reference number. Note this number at the time of the transaction — it is the key detail support will ask for if you need to follow up on a deposit or withdrawal.
Account history shows a status for each transaction: pending, completed or failed. A pending status means the transaction is still being processed on the wallet side; completed means the funds have moved; failed means the request did not go through.
Check your Nagad, Rocket or Upay transaction history alongside your jygili account record. The amounts and timestamps on both sides should correspond. A mismatch is the first sign that something needs to be checked.
Take a screenshot of the wallet confirmation screen at the time of each transaction. If a deposit does not appear in your account balance, this screenshot — along with the reference number — is what support needs to investigate.
Account security on jygili starts with the steps you take at login and extends through how we handle wallet connections and identity checks. The safeguards below reflect the practices we keep in place on our side — and the steps we ask you to follow on yours.
Always access your account through jygili. Bookmark the address directly rather than following links in messages. If the domain in your browser bar does not match, do not log in and do not enter wallet details on that page.
The wallet number you use for deposits and withdrawals should match the identity on your jygili account. Transactions from wallets registered to a different name may be held for review under our account-check process.
Only use Nagad, Rocket or Upay accounts that belong to you. We do not process transactions through third-party wallets, and requests that appear to come from an unregistered wallet will not be completed.
Our published support route is inside your account area. If you receive a message claiming to be jygili support through an outside channel asking for your password or wallet PIN, do not respond — contact us through the in-account route to verify.
These are the questions we hear most often about deposits, withdrawals and account management. If your question is not covered here, the support route inside your account area is the right place to ask.
Nagad, Rocket and Upay are the configured deposit routes for Bangladesh accounts. Select the wallet you use at the cashier page and follow the fields shown there for your wallet number and amount.
Open the withdrawal section in your account, choose Nagad or Rocket as the receiving wallet, enter the amount within the limits shown on screen, and confirm. Monitor the status in your account history after submitting.
Wallet confirmation times can vary. Check your wallet app to confirm the transaction went through on that side, then check your jygili account history for a pending or completed status. If it stays unresolved, contact support with your reference number.
The minimum and maximum amounts for each transaction are displayed on the cashier and withdrawal screens at the time you make a request. We do not publish fixed figures here as these can be updated; always check the screen before confirming.
The fields and steps required are shown inside your account verification section after you log in. Follow only what appears there — the requirements reflect your specific account status, not a fixed document list.
Open your account history and note the reference number for the pending withdrawal. Then contact support through the route shown inside your account area, providing that reference number so the team can check the transaction status.