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jygili collects only the account and transaction data needed to run your wallet, process payments through Nagad, Rocket or Upay, and keep your session secure. This policy explains what we hold, why we hold it, and what choices you have — access to this platform and its data practices depends on your local law and eligible regions.
When you open an account on jygili, we collect the registration details you submit — name, contact information and the wallet identifiers linked to your chosen payment method. If you fund your account via Nagad, Rocket or Upay, the transaction reference and amount are logged against your account record so we can reconcile deposits and process any payout request. We do not store your full wallet credentials; only the reference data needed for that transaction is retained. We also collect session data — device type, browser version and page interactions — to maintain site stability and detect unusual activity on your account. This session data is not tied to your identity beyond your account ID. We do not sell, rent or share your personal data with third parties for marketing. Where we share data with payment processors such as Nagad or Rocket, it is strictly for completing your transaction. Retention periods follow what is required under applicable rules for the regions where this service is available. You may request a summary of the data we hold on your account at any time by contacting our support channel.
This policy covers data collected directly through the jygili platform — your account registration, wallet transactions and in-session behaviour. It does not extend to third-party services you reach from our pages, nor to any data those services collect independently. Understanding the boundary clearly helps you know exactly who is responsible for which part of your information.
Data you submit when creating or updating your jygili account — login credentials, contact details and identity verification fields — falls fully within this policy. We hold and protect this data according to the terms described here.
Payment references generated when you deposit or withdraw via Nagad, Rocket or Upay are covered by this policy on our side. The payment provider's own privacy terms govern the data they hold within their respective platforms.
Session cookies and page interaction logs collected while you browse the lobby, game categories or account sections are covered here. You can manage cookie preferences through your browser settings at any time.
Links to external sites, game studio interfaces loaded within the lobby, and payment provider portals operate under their own policies. jygili is not responsible for data practices on those external services once you leave our platform.
You have several concrete options when it comes to the data jygili holds on your account. You can ask us to send you a summary of the personal information linked to your account ID — this includes registration details and transaction references, but not the internal session logs that carry no personal identifier. If any detail in your account record is incorrect — a contact number, a wallet reference or a name spelling — you can raise a correction request through our support channel and we will update it once we verify the change against the original submission. You may also request that we close your account and remove personal identifiers from active records, subject to any retention obligations that apply to financial transaction data in the regions where jygili operates. All requests are handled through the same support route described in this policy; we do not require a separate form or a different channel for data queries.
Contact support with your account ID to request a summary of the personal data we hold. We will respond through the same channel you used to raise the request.
If your registered contact information or wallet reference is wrong, raise it with support. Corrections are applied after we verify the change against your original submission details.
You can ask us to close your account and anonymise your personal identifiers in our active records. Financial transaction references may be retained as required by applicable rules for eligible regions.
Any question about how we handle your data — what we hold, why we hold it, or how long we keep it — can be directed to our support team. We aim to respond with clear, specific answers, not generic policy copy.
If you have a question about this policy, want to review the data we hold, or need to raise a correction, the channels below are the ones we actively monitor. Use the channel that matches how you already manage your account — the same login and account ID applies across all of them. Availability of support depends on the service regions where jygili operates.
Open the chat widget from any page while signed in. State your account ID and the nature of your data request. This is the fastest route for account-linked queries.
Send your request to the support email address published in your account dashboard. Include your registered contact detail so we can match the request to your account record.
The Help section inside your signed-in account area lists the current published contact routes and any region-specific instructions for data and privacy requests.
Account security and data handling are built into the platform's day-to-day operations, not treated as an afterthought. Here is what we do in each area and how you can verify it from your account.
We use session cookies to keep you signed in and to detect unusual activity on your account. These cookies expire at the end of your session or within the period stated in the cookie notice shown when you first arrive on the site. You can clear them from your browser at any time without losing your account.
Your account password is stored in a hashed form — we cannot read it, and neither can our support team. If you suspect unauthorised access, change your password immediately from the account settings page and notify support with your account ID and the approximate time of the suspicious activity.
We keep personal account data for as long as your account is active and for the period required under applicable rules for the regions where this service is available. When we no longer need a record, we anonymise rather than delete it where financial compliance requires a transaction history.
When we update this policy, we post the revised version at this URL and note the change date at the top of the page. Continuing to use your account after a posted update means you have seen the revised terms. If a change affects how we use your data materially, we will notify you via the contact detail on your account.
These are the data and privacy questions we hear most often from account holders. If your question is not here, reach us through the support channels listed above.
We share only the transaction reference and amount with Nagad or Rocket to complete your deposit or payout request. We do not share your wallet number or account credentials with any third party for any other purpose. The payment provider's own policy covers the data they hold on their side.
Contact support via live chat or the email address in your account dashboard. Include your account ID and state that you want a data summary. We will compile the personal information linked to your account and send it through the same channel.
Yes. You can request account closure and anonymisation of your personal identifiers. Financial transaction references may be kept for the period required under applicable rules for eligible regions. Raise the request through live chat or email support with your account ID.
Inactive accounts retain your registration data for the period required under applicable rules. After that period, personal identifiers are anonymised in our active records. Transaction history linked to wallet payments such as Upay or Rocket may be retained in an anonymised form for compliance purposes.
This policy covers data we collect on the jygili platform. Game studio interfaces — such as those from CQ9, Spadegaming, PlayStar or Pragmatic Play — operate under their own data terms once a game session loads. We recommend reviewing the studio's terms if you have questions about in-session data.
We post the updated version at this URL with a change date at the top. If the update materially affects how we use your personal data, we will contact you at the address or number registered on your account. Continuing to use the platform after the update is posted means you have acknowledged the revised policy.