jygili operates under a defined set of terms that govern how your account, transactions, and access to our platform work. Whether you fund your account through Nagad, Rocket, or Upay, or browse our game categories, these terms set out what you can expect from us and what we ask of you. Access and eligibility depend on your local law and the eligible regions we serve.
Account Terms
Nagad, Rocket, Upay Transactions
Jurisdiction-Dependent Access
User Rights and Requests
LEGAL POSTURE
How Our Policy Works in Bangladesh
Our terms apply to every account registered on jygili and to every action taken through it — from opening a session to completing a deposit via Nagad, Rocket, or Upay. We operate on the basis that access to our platform is subject to the laws of the jurisdiction where you are located. If local law in your region restricts or prohibits online gaming activity, those restrictions take precedence over anything stated here. We do not represent that our services are available or lawful in every location. It is your responsibility to check whether accessing jygili is permitted under the laws that apply to you. Our terms are written in English and that version governs in any dispute. We may update these terms when our services change or when regulatory requirements shift; we will note the revision date at the top of the published terms page. Continued use of your account after a revision means you accept the updated terms. If any part of these terms is found unenforceable, the remaining provisions stay in effect. Questions about how a specific term applies to your account can be directed to our support team through the contact routes listed on this page.
Nagad
Nagad deposits and withdrawals are processed under the transaction terms set out in your account. Limits and verification steps are shown in the cashier section of your account.
Rocket
Rocket transfers follow the same account-level transaction terms. Check the cashier section for the current limits and any verification fields required before submitting.
Upay
Upay is available as a deposit and withdrawal route subject to the same account terms. Eligibility and limits are displayed in your account cashier at the time of the transaction.
SCOPE OF POLICY
What These Terms Cover and What They Do Not
Our legal terms are specific in what they govern. Understanding the boundaries helps you know where to look when a question comes up — whether it concerns your account, a payment, the content on our site, or a service provided by a third party we link to.
Account Access
Terms covering account registration, login, identity verification, and suspension apply directly to your jygili account. These are within our control and are governed by the terms published here. Eligibility depends on your local law and the regions we serve.
Transactions
Deposits and withdrawals made through Nagad, Rocket, or Upay are subject to our transaction terms. The limits, verification requirements, and processing steps shown in your account cashier form part of these terms.
Site Content
Game content supplied and is governed by the terms of those providers as well as our own. We make their titles available in our lobby but do not control their underlying rules or mechanics.
Third-Party Services
Links or integrations that take you outside jygili — including payment provider apps and external support tools — are governed by those third parties' own terms. We are not responsible for the policies or practices of services we do not operate.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have practical options when it comes to your account data and how we handle it. If you want to see what information we hold against your account, you can submit a request through our support channel and we will respond with the details we are permitted to share. If any account detail — such as a contact address or payment method on file — is incorrect, you can update it directly in your account settings or ask support to correct it on your behalf. For questions about how a specific policy clause applies to your situation, our support team can clarify in writing. We do not make decisions about your account without a basis in our published terms, and if you believe a decision was made in error, you have the right to raise it formally through the contact routes on this page.
Review Your Records
Open the account history section to see your transaction records, including Nagad, Rocket, and Upay activity. For a broader data summary, submit a request to our support team.
Correct Account Details
Update your contact information and linked payment details in account settings. If a field is locked, contact support with the correction and we will process it after verifying your identity.
Raise a Policy Question
If a term is unclear or you want to know how it applies to your account specifically, send your question to support in writing. We will respond with a plain explanation tied to the relevant clause.
Request Support on a Decision
If an account action — such as a transaction hold or access restriction — does not match what our terms describe, you can formally raise it. Use the support contact route and reference the specific account event.
CONTACT OUR TEAM
How to Reach Us About This Policy
For any question about these terms, your account rights, or how a specific policy applies to you, use the contact routes below. We respond through the channels we publish on this site — we do not operate undisclosed contact paths.
Live Chat
Open the chat widget from any page on jygili to reach our support team directly. Use this route for account questions, transaction queries, and policy clarifications.
Email Support
Send a written query to the support email address listed in your account help section. Email is the right route for formal policy requests, data inquiries, and correction submissions.
Help Centre
The help centre on our site covers common account, payment, and policy questions. Check there first — many answers about Nagad, Rocket, and Upay transactions are already published.
HOW WE HANDLE DATA
Data, Cookies, Security and Retention
We collect account and transaction data to operate your account, process payments through Nagad, Rocket, and Upay, and meet the obligations set out in our terms. We do not sell your personal data to third parties. Cookies on our site are used for session management and to keep your account state consistent across pages; you can manage cookie preferences through your browser settings. Account data is retained for as long as your account is active and for the period required after closure to meet our legal obligations. We apply standard security measures to protect account credentials and transaction records. If you want to know what data we hold, how long we keep it, or who to contact to request a change, the support routes on this page are the right starting point.
Data Handling
We use your account and transaction data only to operate your account and process payments. We do not share it with third parties outside what our published terms and applicable law require.
Cookies
Cookies keep your session active and your account preferences consistent. Manage them through your browser. Disabling session cookies may affect how your account functions during a visit.
Account Security
Your account credentials are stored using standard security practices. If you suspect unauthorised access, change your password immediately and contact support through live chat or email.
Retention and Requests
We keep account data for the period your account is active and for the legally required period after closure. To request a data summary or ask about retention, contact support in writing.
POLICY QUESTIONS
Common Questions About jygili Legal Terms
These are the questions we hear most often about our terms, your rights, and how policy applies to your account.
Do these terms apply to me if I am in Bangladesh?
Access to jygili depends on whether online gaming is permitted under the laws that apply to your location. Our terms govern your account if you are in an eligible region. It is your responsibility to confirm that access is lawful where you are before registering or using your account.
How do I see the transaction history for my Nagad or Rocket deposits?
Open the account history section after logging in. Your Nagad, Rocket, and Upay transactions are listed there with dates and amounts. If a transaction is missing or shows an unexpected status, contact support through live chat or email with the relevant details.
Can I request a copy of the data jygili holds on my account?
Yes. Send a written request to our support email address listed in the help section of your account. We will respond with the account and transaction data we are permitted to share under our terms and applicable law.
What happens to my data if I close my account?
We retain account and transaction data for the period required after closure to meet our legal obligations. After that period, data is removed in line with our retention policy. Contact support if you want to know the specific retention period that applies to your account.
How do I correct an error in my account details?
Most contact and payment details can be updated directly in your account settings. If a field is locked or the change requires verification, contact support in writing with the correction you need. We will process it after confirming your identity through the steps shown in your account.
Who do I contact if I disagree with a decision made about my account?
Use the email support route listed in your account help section and describe the account event you are disputing. Reference the date and any transaction or session ID shown in your account history. We will review the matter against our published terms and respond in writing.
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